How can we help?



What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. Most of the size charts are added for respective products.

Can I cancel my order?

We completely get it, we change our minds too ! While we wish could, once an order is placed, for some clothing items, we are unable to accept returns as we cannot resale those items. For sports items, provided they are still in original packing and labeling, we may be able to provide an exchange or hold the amount in Credit. But we do not provide a refund.

As a reminder, customer to arrange and pay for the items to be sent back to us for credit or upgrade. Domestic return shipping of item to the customer is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

What are the delivery time frames for orders?

All domestic orders, if the items are in stock, are dispatched next working day. We endeavor to dispatch all orders within a day or receipt.

Within NZ, we use reputed courier agencies like NZ Post, PostHaste, Aramex and the standard delivery time frame is 1-2 days for North Island and 2-3 days for South Island. Rural delivery may take an extra day or two depending on local rural delivery runs.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and we will confirm the costs once items are packed and we get firm quotes from DHL Express or NZ POST / EMS service. We will send you a separate invoice for payment of courier fees. Goods will be shipped once payment is received.